Owner Notifications

FrontdeQ sends three types of email to salon owners, each controlled by an independent preference toggle.

Notification Types

Per-Call Summary

Fires after analysis of a completed call lasting at least 10 seconds, or one where a message was taken. Contains:

• Caller name (if known) and phone number
• Call start time + duration
• AI-generated summary: 1-3 sentences describing what happened
• Intent classification (booking, reschedule, cancel, pricing, etc.)
• Outcome: resolved or unresolved, based on completed requests; a message does not complete unfinished booking work
• Sentiment: positive / neutral / negative / unknown
• One-click link to the call detail page in the dashboard (recording + transcript)

Turn off if the volume is too high and you'd rather review calls in bulk via the dashboard. Turn on if you want a running record of every call as it happens.

Failed summary deliveries are checked for retry every 15 minutes, until the delivery task has made five attempts. Completed deliveries are skipped. Pending deliveries are cancelled if the recipient leaves the owner's role or turns off per-call summaries before the retry. After the fifth failed attempt, the task stops retrying and remains an unconfirmed delivery.

End-of-Day Recap

Fires at 5 PM local time for every salon that had calls in the last 24 hours. Contains:

Top section — operational stats:

• Total calls
• Resolution rate
• Voicemails taken (highlighted in red if > 0)
• Average call duration

Voicemails block (if any):

• Each voicemail with caller, callback number, urgency, and message body

All-calls table:

• Every call of the day in chronological order with time, caller, intent, status, length

Detailed quality investigation is managed internally in Retell. FrontdeQ no longer runs nightly scoring or prompt-proposal jobs.

Voicemail Alert

Fires within seconds of the AI taking a voicemail-style message. Contains:

• Caller name + callback number
• Urgency level (low / normal / urgent) as an inline badge
• Full message body (the AI captures this in the caller's own words)
• Timestamp
• Link to the call recording + transcript
• Link to the dashboard with this call open

The AI takes a message in three cases:

1. The salon is closed and the caller needs staff follow-up
2. A transfer to a human failed (staff didn't pick up)
3. The caller asked to leave a message

Urgency is set based on context:

• urgent — time-sensitive (e.g., cancellation for an appointment within 24 hours)
• normal — standard callback request
• low — caller explicitly said they're not in a hurry

Managing Preferences

Each notification type has an independent toggle per-user:

1. Settings → Account → Notifications
2. Toggle any of the three on or off
3. Changes apply immediately (no confirmation needed)

The preferences are per-user, not per-organization. Two people on the same salon's team can have different notification settings. An owner might want all three; a manager might only want voicemail alerts.

Who Gets the Emails

By default, every user with owner role on a salon gets all three email types (subject to their individual preferences). Users with admin or member roles can opt in manually from their account settings.

Delivery

All emails come from notifications@frontdeq.com. If you're not receiving them:

1. Check spam / promotions folder
2. Add notifications@frontdeq.com to your contacts
3. Verify the preference toggles are on at Settings → Account → Notifications
4. Check that your user email is correct under Settings → Account

If emails still don't arrive after the above, contact support with your organization slug and the call ID of the missing event.

Frequency Controls

We don't batch per-call summaries (they arrive as calls end). If your salon volume makes this overwhelming, turn off per-call summaries and rely on the 5 PM recap instead — which has everything from the day in one email.

We don't support digest frequency adjustment for the recap (it's always 5 PM local, once per day).

What's Not Yet Available

• Missed opportunity alerts — the QA system already detects missed upsells and unresolved questions. A dedicated email for these is coming but not shipped yet. Today they're only visible in the dashboard's Call Quality view.
• SMS alerts — email only today. No SMS notification channel.
• Slack / Teams integration — no chat integrations yet.
• Digest to multiple emails per user — the recap goes to your primary account email only.
• Per-client notification rules — you can't set up "notify me immediately for this specific client." All callers are treated equally for alerting purposes.

These are on the roadmap; no committed dates.