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Call Forwarding Setup

Call Forwarding Setup

How to forward your salon's phone to your FrontdeQ AI receptionist.

FrontdeQ provisions a dedicated phone number during setup. To start receiving calls, you need to forward your business phone to this number.

Forwarding Options

ModeWhen It ForwardsBest For
After hoursOutside business hoursStart here. Low risk, captures evening/weekend calls.
When busyWhen you can't answer (after 3-4 rings)Catches overflow during rush hours.
When unansweredAfter a set number of ringsGood for solo stylists who are often with clients.
All callsEvery incoming callFull AI coverage. The AI handles everything.

Most salon owners start with after-hours forwarding and expand once they're comfortable with how the AI handles calls.

Setup by Carrier

AT&T

  • After hours: Dial *004*[FrontdeQ number]# then press Call
  • All calls: Dial *21*[FrontdeQ number]# then press Call
  • To cancel: Dial #21# then press Call

T-Mobile

  • When unanswered: Dial **61*1[FrontdeQ number]# then press Call
  • All calls: Dial **21*1[FrontdeQ number]# then press Call
  • To cancel: Dial ##21# then press Call

Verizon

  • When unanswered: Dial *71[FrontdeQ number] then press Call
  • All calls: Dial *72[FrontdeQ number] then press Call
  • To cancel: Dial *73 then press Call

VoIP / Business Phone Systems

Most VoIP systems (RingCentral, Grasshopper, Google Voice) have call forwarding in their settings:

  1. Go to your provider's admin panel
  2. Find "Call Forwarding" or "Routing Rules"
  3. Add your FrontdeQ number as the forwarding destination
  4. Set the condition (after hours, when busy, etc.)

Testing

After setting up forwarding:

  1. Call your business number from a different phone
  2. Let it ring (or call after hours, depending on your setup)
  3. The AI should answer with your configured greeting
  4. Check your FrontdeQ dashboard to see the call logged

Tips

  • Start with after-hours only. This lets you test without affecting daytime calls.
  • Check your dashboard daily for the first week to review how the AI handles calls.
  • Listen to recordings to make sure the tone and accuracy meet your standards.
  • Adjust custom instructions if callers ask about things the AI doesn't know yet.
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